Shipping policy

SHIPPING

We entrust each order to selected couriers, to offer you reliable and traceable delivery.

When your order is entrusted to the courier, you will receive an email with the link to follow the shipment step by step. If necessary, we will also update you on the delivery status.

Except for exceptional events beyond our control (for example courier delays, weather conditions, customs controls) and except for payments by bank transfer, shipping takes place within5 working days (Standard Shipment) and 3 working days (Express Shipment) of order confirmation (or confirmation of any changes).

Delivery is considered completed when the package is received by you or a person indicated by you.

 

SHIPPING COSTS

Shipping costs (when applicable) and any additional costs are always clearly shown before you confirm the order.

Rates may vary based on the destination and order value. The final amount is always displayed at checkout before confirmation.

During peak periods (sales, holidays), courier delivery times may vary.

For any questions regarding delivery, please contact our Customer Care team at info@everaflorence.com

 

CUSTOMS DUTIES AND LOCAL CHARGES (INTERNATIONAL SHIPMENTS)

For some destinations, customs authorities may apply duties and/or other charges as required by local regulations. When applicable, these amounts:

  • cannot always be calculated in advance, as they are determined by customs upon the package's arrival in the destination country;

  • are the responsibility of the Customer and are collected according to the procedures indicated by the competent authorities and/or the courier.

If duties and charges are not paid and delivery cannot be completed, the package may be returned to our warehouses and the order will be closed in accordance with the Terms.

 

IF DELIVERY FAILS

In rare cases, delivery may not be completed, for example if:

  • the recipient is absent at the indicated address,

  • the package is refused,

  • the address is incorrect or incomplete,

  • for international shipments, any duties and/or charges required are not paid.

If the package returns to our warehouses, the order will be closed and we will refund the price of the Products, with the following clarifications:

  • shipping costs and any additional costs indicated at checkout will not be refunded;

  • costs actually incurred for the failed delivery, return, and any handling/storage costs may be deducted from the refund.

We will notify you of the final refund amount and credit the amount within 14 days of closing the order.

For complete details, please refer to the Terms and Conditions of Sale published on the website.

 

GENERAL INFORMATION

Transit time from Italy to the USA and Canada is 8-10 working days (barring no delays with customs).

Customers can track the shipment of the order through the track number provided at the time of shipping. The same tracking number will also be available in the customer personal profile.

Undelivered orders will be sent back to our office.