FAQ

We ship worldwide with DHL Express and with Bartolini in Europe.

You can check the different rates on our shipping page.

Shipping price does not include local import taxes, which may apply to shipments destined for countries outside the European Union. These expenses are not the responsibility of the brand and must be borne by the recipient of the parcel.
The customer assumes full responsibility for all postal charges, return shipment costs, customs fees, and handling charges in the event they decline to accept a parcel due to import duties or taxes.

You can check your estimated delivery time on our shipping page.

You will receive an email with a tracking number as soon as your package has been shipped from our warehouse.

We do not offer this service.

You have 15 days from the date of delivery to return any product. Once we create and send you the return label, you have 5 days to drop it off.

Return fee will be automatically deducted from your refund when the return is processed.
The return fee for Europe is 10€, except for Italy, which is 5€. The rest of the world, the price is 15€.
Original shipping costs are not refunded.

You will need to return the item and place a new order for any exchanges. Please email us at info@everaflorence.com for a shipping cost refund that would otherwise be charged to your second order.

It usually takes 5-7 working days for the refund to be processed once we have received your return in our warehouse. You’ll receive a confirmation email when the refund has been made.

Certain products are marked as Final Sale and are therefore excluded from the right of withdrawal. These items cannot be returned, exchanged, or refunded once the purchase has been completed.
The Final Sale status is clearly stated on the product page and during checkout. By completing the purchase, the customer expressly agrees to these conditions. This policy does not limit statutory rights related to faulty goods.

We can’t modify orders that have already been placed; however, we can cancel your order and provide a full refund, allowing you to place a new one with the correct items. Please contact our customer care team at info@everaflorence.com before your order is shipped.

You can place your order via Credit Card or PayPal.
Please note that PayPal is only available in certain countries.

You can download your commercial invoice from your customer account. Please contact our customer care team at info@everaflorence.com if you need to make any changes.

You can find the exact measurements of each piece on the product page of every item, in the 'Size Guide' category. 
You can also refer to our size guide for approximate international sizing references and circumference measurements to
help guide your selection.

You can check all the information about our fabrics on the product page of every item, 'Details' category as well as on our
'Sustainability' page.

Our production is mostly based in Hungary and China. We produce in small batches to avoid overproduction, ensuring that every garment is created with intention. Human skill, continuity, and dignity are at the core of EVERA production. You can check more details about our project on our 'Sustainability' page. 

You can check our caring guidelines for every piece on the product page of every item, 'Details' category. You can also
contact our customer service at info@everaflorence.com for any further advice.

At present, Evera is available exclusively online via our website and on Farfetch.
We are, however, planning a series of carefully curated pop-up experiences in selected global cities, offering a more
intimate way to discover the collection in person.
To be the first to know about upcoming locations and dates, we invite you to subscribe to our newsletter.